When it comes to guarding your financial safety online, in person or on the phone, knowledge is your best defence. Here, you can learn about the common threats to your financial security, discover what we’re doing to keep you safe and find out where to get help if you need it.
Financial threats to look out for
Fraudsters are highly committed to their cause. By knowing what they’re up to, you can take steps to protect yourself.
Suspicious emails and phone calls
Learn how to spot a fraudulent email or phone call, so you’re not reeled in.
Be wise. Don’t fall prey to too-good-to-be-true, high-pressure, deadline-driven offers.
All that glitters isn’t gold. Discover how to dig deeper and protect your pension with our tips.
Find out more about criminal influence, to ensure you’re in control of your financial purse strings.
Look beyond the disguise. Impersonation can be the first step to someone stealing your assets.
Ten things the FEPP will never do
PINs and passwords
Call or email asking for your full PIN or online password.
Personal and financial information
Ask you to email or text personal or financial information unnecessarily.
Email you a link to a page which asks for your login details.
Unrealistic investment opportunities
Call to advise you of too-good-to-be-true investment opportunities.
Send someone to your home to collect information or cash, or to offer investment opportunities.
Ask you to carry out a test transaction online.
Beware of unofficial apps
Offer investment services through any app other than our own official Fidelity app.
Contact you for authorisation
Ask you to authorise the transfer of funds to a third party or to hand over cash.
Use persuasive and/or emotional communications
Pressure you to make a financial decision quickly or reveal confidential information.
Send you emails you’ve not asked for - we know your marketing preferences.