Skip Header
Log out
Menu
Close
Your workplace pension

Your workplace pension

Your workplace pension Overview
Getting started
Back
Getting started
Introducing workplace pensions How pensions are invested How contributions are made Your pension checklist
Welcome to Fidelity
Back
Welcome to Fidelity
About Fidelity Sustainable investing Diversity & Inclusion Online security Governance
I want to…
Back
I want to…
Review my retirement age Transfer a pension
overview icon Overview
Building your savings

Building your savings

Building your savings Overview
Saving
Back
Saving
Saving in your 20s & 30s Saving in your 40s & 50s Saving in your 60s
Investing
Back
Investing
How pensions are invested Investing basics Deciding where to invest What is a default investment?
I want to…
Back
I want to…
Review my retirement age
overview icon Overview
Your Financial Wellness

Your Financial Wellness

Your Financial Wellness Overview
Feel good with Fidelity
Back
Feel good with Fidelity
Understand your financial wellness Budgeting Debt Savings Protection
Useful information
Back
Useful information
Learn about volatility
overview icon Overview

Staying secure

When it comes to guarding your financial safety online, in person or on the phone, knowledge is your best defence. Here, you can learn about the common threats to your financial security, discover what we’re doing to keep you safe and find out where to get help if you need it.

Beware of scammers impersonating Fidelity

Scammers are making unsolicited contact with individuals, using a variety of methods including social media channels and messaging apps, falsely claiming they represent Fidelity.  

They are utilising a variety of fake incentives; including offering false investment opportunities, cryptocurrency investments and stating that they can help recover losses from investment frauds.   

Any such contact is fraudulent. Be particularly vigilant around any such approaches and report them directly to Fidelity via our customer services team on 800 21415.   

Find out more about impersonation scams.

Financial threats to look out for

Fraudsters are highly committed to their cause. By knowing what they’re up to, you can take steps to protect yourself.

Suspicious emails and phone calls

Learn how to spot a fraudulent email or phone call, so you’re not reeled in.

Read more

Investment scams

Be wise. Don’t fall prey to too-good-to-be-true, high-pressure, deadline-driven offers.

Read more

Pension fraud

All that glitters isn’t gold. Discover how to dig deeper and protect your pension with our tips.

Read more

Financial abuse

Find out more about criminal influence, to ensure you’re in control of your financial purse strings.

Financial abuse

Identity theft

Look beyond the disguise. Impersonation can be the first step to someone stealing your assets.

Read more

Reporting fraud

Don’t suffer in silence

We’re here to support you. If you’ve any fraud-related questions about your FEPP account, don’t hesitate to contact us.

Contact us

Victim of fraud?

Within the EU member states, you can report Cybercrime to Europol or contact your local Law Enforcement Agency.

Report now

Ten things the FEPP will never do

None

PINs and passwords

Call or email asking for your full PIN or online password.

None

Personal and financial information

Ask you to email or text personal or financial information unnecessarily.

None

Login details

Email you a link to a page which asks for your login details.

None

Unrealistic investment opportunities

Call to advise you of too-good-to-be-true investment opportunities.

None

Home visits

Send someone to your home to collect information or cash, or to offer investment opportunities.

None

Test transactions

Ask you to carry out a test transaction online.

None

Beware of unofficial apps

Offer investment services through any app other than our own official Fidelity app.

None

Contact you for authorisation

Ask you to authorise the transfer of funds to a third party or to hand over cash.

None

Use persuasive and/or emotional communications

Pressure you to make a financial decision quickly or reveal confidential information.

None

Unsolicited emails

Send you emails you’ve not asked for - we know your marketing preferences.

© FIL Limited 2023